> ## Documentation Index
> Fetch the complete documentation index at: https://docs.command.cleargrid.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Voice Dialer

> Browser-based WebRTC calling — no hardware needed

Command's Voice Dialer turns your browser into a full-featured phone system. Built on WebRTC technology, agents make and receive calls directly from the CRM — no desk phone, no SIP device, no extra software.

Command offers two ways to dial: **Manual Dialing** for one-off calls to specific borrowers, and **Campaign Mode** for high-volume outreach where batches of deals are auto-dialed and connected to available agents.

## Dialing Modes

<CardGroup cols={2}>
  <Card title="Manual Dialing" icon="phone" color="#3b82f6">
    Search for a borrower, pick their number, and call them one at a time. Ideal for targeted follow-ups, callbacks, and individual outreach.
  </Card>

  <Card title="Campaign Mode" icon="rocket" color="#7C3AED">
    Select a batch of deals, assign them to a campaign, and let the system dial automatically at scale. Choose between **Power Dialer** (one call per agent, no drops) or **Predictive Dialer** (multiple simultaneous calls, maximum throughput).
  </Card>
</CardGroup>

## Key Capabilities

<CardGroup cols={2}>
  <Card title="Browser-Based Calling" icon="globe">
    Make and receive calls directly from Chrome or Edge. No plugins, extensions, or hardware required — just a browser and a microphone.
  </Card>

  <Card title="Inbound & Outbound" icon="arrows-left-right">
    Handle both outbound collection calls and inbound borrower callbacks. Inbound calls ring directly in your browser with caller ID and borrower lookup.
  </Card>

  <Card title="Auto-Logging" icon="clipboard-check">
    Every call is logged with timestamp, duration, and direction. Agents add disposition codes and notes after each call. The interaction log is mandatory — nothing slips through the cracks.
  </Card>

  <Card title="Automatic Recording" icon="record-vinyl">
    All calls are automatically recorded for compliance. Recordings are stored securely and linked to the borrower's timeline and interaction logs.
  </Card>

  <Card title="Power & Predictive Dialing" icon="rocket">
    Run campaigns with two dialing strategies — Power Dialer (one call per agent at a time, zero dropped calls) or Predictive Dialer (multiple simultaneous calls per agent, maximum throughput).
  </Card>

  <Card title="Agent Status Management" icon="signal">
    Toggle between Available and Unavailable to control call routing.
  </Card>
</CardGroup>

## System Requirements

### Supported Browsers

<CardGroup cols={2}>
  <Card title="Chrome" icon="chrome" iconType="brands" color="#4285F4">
    **Recommended** — best WebRTC performance and compatibility. Version 80+.
  </Card>

  <Card title="Edge" icon="edge" iconType="brands" color="#0078D7">
    **Supported** — Chromium-based Edge works well. Version 80+.
  </Card>
</CardGroup>

<Warning>
  The Voice Dialer is optimized for **Chrome and Edge only**. Other browsers are not supported — use one of these for a reliable experience.
</Warning>

### Network Requirements

A stable internet connection is critical for clear voice quality.

| Metric          | Minimum   | Recommended    |
| --------------- | --------- | -------------- |
| Download Speed  | 256 Kbps  | 1 Mbps+        |
| Upload Speed    | 256 Kbps  | 1 Mbps+        |
| Latency (Ping)  | \< 300 ms | \< 150 ms      |
| Jitter          | \< 30 ms  | \< 15 ms       |
| Packet Loss     | \< 3%     | \< 1%          |
| Connection Type | Wi-Fi     | Wired Ethernet |

<Tip>
  Use a **wired Ethernet connection** whenever possible. Wi-Fi can introduce jitter and packet loss, especially in busy office environments.
</Tip>

### Hardware

| Component          | Requirement                                                               |
| ------------------ | ------------------------------------------------------------------------- |
| Microphone         | Built-in or external USB microphone                                       |
| Speakers / Headset | Built-in speakers or headset (headset recommended for noise cancellation) |
| Webcam             | Not required                                                              |

## Security & Compliance

<AccordionGroup>
  <Accordion title="Call Encryption" icon="lock">
    All voice traffic is encrypted using **DTLS (Datagram Transport Layer Security)** for key exchange and **SRTP (Secure Real-time Transport Protocol)** for media encryption. Audio cannot be intercepted or tampered with in transit — the same standard used by enterprise communication platforms.
  </Accordion>

  <Accordion title="Automatic Call Recording" icon="record-vinyl">
    All calls made through Command are automatically recorded for compliance. There are no exceptions — recording is enforced at the platform level. Recordings are stored with AES-256 encryption and retained in accordance with the applicable legal requirements of your jurisdiction.
  </Accordion>

  <Accordion title="Audit Trail" icon="list-check">
    Every call generates a complete audit record including:

    * Caller and recipient information
    * Call start time, end time, and duration
    * Agent who handled the call
    * Disposition code and notes
    * Recording file reference
  </Accordion>
</AccordionGroup>

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="Do I need to install anything?">
    No. The Voice Dialer runs entirely in your browser using WebRTC. No software, plugins, or extensions are required. Just use Chrome or Edge with microphone access allowed.
  </Accordion>

  <Accordion title="Can I use a mobile phone instead of the browser dialer?">
    The Voice Dialer is designed for browser use. Agents should use the browser-based dialer for full CRM integration and automatic logging. Using a mobile phone bypasses all of this.
  </Accordion>

  <Accordion title="Are calls automatically recorded?">
    Yes. All calls are automatically recorded for compliance. This is enforced at the platform level — there is no option to disable it per-call.
  </Accordion>

  <Accordion title="Can I transfer a call to another agent?">
    Call transfers are not currently supported. If another agent needs to speak with a borrower, hang up and have that agent place a new call.
  </Accordion>

  <Accordion title="What happens if I lose internet during a call?">
    The call will drop. The system logs it as "Disconnected" and you'll need to call the borrower back once your connection is restored. A wired connection significantly reduces the risk of drops.
  </Accordion>

  <Accordion title="What if the borrower calls back after hours?">
    Inbound calls follow your organization's after-hours routing rules — this may include a recorded message with business hours or routing to an on-call team. Check with your administrator for your specific configuration.
  </Accordion>

  <Accordion title="How long are call recordings retained?">
    Recordings are retained in accordance with the legal requirements of your jurisdiction and your organization's data retention policy. Contact your administrator for details specific to your region.
  </Accordion>
</AccordionGroup>

<Snippet file="snippets/support-info.mdx" />