Update Account Status - Command by ClearGrid AI

Update account status

curl --request POST \
  --url https://v3-api.cleargrid.ai/admin/v3/lenders/{lenderPublicId}/accounts/update-status \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "accounts": [
    {
      "status": 5,
      "debtorCompanyId": "customer_001",
      "accountId": "ORD-2025-001"
    },
    {
      "status": 6,
      "debtorCompanyId": "customer_002",
      "accountId": "ORD-2025-045"
    }
  ]
}
'

{
  "code": 200,
  "message": "success",
  "body": "Processing started successfully",
  "errors": []
}

POST

admin

lenders

{lenderPublicId}

accounts

update-status

Update account status

curl --request POST \
  --url https://v3-api.cleargrid.ai/admin/v3/lenders/{lenderPublicId}/accounts/update-status \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "accounts": [
    {
      "status": 5,
      "debtorCompanyId": "customer_001",
      "accountId": "ORD-2025-001"
    },
    {
      "status": 6,
      "debtorCompanyId": "customer_002",
      "accountId": "ORD-2025-045"
    }
  ]
}
'

{
  "code": 200,
  "message": "success",
  "body": "Processing started successfully",
  "errors": []
}

This endpoint is used for updating account-level statuses, such as marking an account as disputed or flagging a customer as do not contact. Unlike the Create & Update Account endpoint which handles financial data, this endpoint specifically manages operational statuses that affect how accounts are handled within Command.

Request

Endpoint

POST {{base_url}}/lenders/{{lenderPublicId}}/accounts/update-status

Environment	Base URL
Production	`https://v3-api.cleargrid.ai/admin/v3`
Staging	`https://stage-v3-api.cleargrid.ai/admin/v3`

Headers

Authorization

string

required

Bearer token obtained from the Lender Login endpoint. Format: Bearer <access_token>

Body Parameters

accounts

array

required

An array of account status update objects.

Show Account status object fields

status

integer

required

The new status to apply to the account.

Value	Status	Description
`5`	Disputed	Marks the specified account as disputed. The account will be flagged in Command and collection activity may be paused pending resolution.
`6`	Do Not Contact	Marks the specified customer as do-not-contact. All communication channels will be blocked for this customer across all their accounts.

debtorCompanyId

string

required

The unique identifier for the debtor/customer in your system.

accountId

string

required

The main account identifier to update.

Example Request

{
  "accounts": [
    {
      "status": 5,
      "debtorCompanyId": "customer_001",
      "accountId": "ORD-2025-001"
    },
    {
      "status": 6,
      "debtorCompanyId": "customer_002",
      "accountId": "ORD-2025-045"
    }
  ]
}

curl -X POST https://v3-api.cleargrid.ai/admin/v3/lenders/{lenderPublicId}/accounts/update-status \
  -H "Authorization: Bearer <access_token>" \
  -H "Content-Type: application/json" \
  -d '{
    "accounts": [
      {
        "status": 5,
        "debtorCompanyId": "customer_001",
        "accountId": "ORD-2025-001"
      }
    ]
  }'

Status Definitions

Disputed (5)

Marks the specified account as disputed. When an account is flagged as disputed:

The account is visually flagged in Command’s CRM interface
Collection agents are alerted to the dispute status
Depending on your organization’s configuration, automated communications may be paused
The dispute should be resolved before collection activities resume

Do Not Contact (6)

Marks the specified customer as do not contact. This is a customer-level flag that:

Blocks all outbound communication channels (WhatsApp, Email, SMS, Voice) for the customer
Applies across all accounts belonging to this customer
Overrides any automated communication workflows
Remains in effect until explicitly removed

The Do Not Contact (status 6) flag applies at the customer level, meaning it affects all accounts linked to that debtorCompanyId, not just the specified accountId. Use this status carefully, as it will halt all outbound communications across the customer’s entire portfolio.

Response

200 — Success
400 — Validation Error
401 — Unauthorized
500 — Server Error

Status updates have been accepted and processing has started in the background.

{
  "code": 200,
  "message": "success",
  "body": "Processing started successfully",
  "errors": []
}

One or more accounts in the request failed validation.

{
  "code": 400,
  "message": null,
  "body": "",
  "errors": [
    {
      "accountId": "ORD-2025-001",
      "errors": [
        "Invalid status value. Accepted values: 5, 6"
      ]
    }
  ]
}

{
  "error": "Unauthorized"
}

The access token is missing, invalid, or expired. Re-authenticate using the Lender Login or Refresh Token endpoint.

{
  "error": "Something went wrong. Please try again later."
}

An unexpected server error occurred. If this persists, contact ClearGrid support.

Authorizations

Authorization

string

header

required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

lenderPublicId

string

required

Lender public ID (UUID) returned by the Lender Login endpoint.

Body

application/json

accounts

object[]

required

Array of account status update objects.

Show child attributes

Response

Processing started successfully

code

integer

message

string | null

body

string

errors

object[]

Create & Update Overview

​Request

​Endpoint

​Headers

​Body Parameters

​Example Request

​Status Definitions

Disputed (5)

Do Not Contact (6)

​Response

Authorizations

Path Parameters

Body

Response

Request

Endpoint

Headers

Body Parameters

Example Request

Status Definitions

Response