Welcome to Command
Command by ClearGrid is a modern, all-in-one collection operations platform that brings together everything your team needs to manage borrowers, track deals, and communicate across every channel — all from a single, beautiful dashboard. Whether you’re a collection agency managing thousands of accounts, a lender tracking loan recovery, or an agent handling daily outreach, Command gives you the tools to work smarter, stay organized, and get results. Let’s get you started.Explore Command’s Features
Dashboard Analytics
Real-time metrics, deal stage distribution, monthly comparisons, and performance insights — all at a glance.
Borrower Management
Complete 360° borrower profiles with accounts, payment history, custom attributes, and full interaction timelines.
Communication Hub
Reach borrowers through WhatsApp, Email, SMS, and Voice — all unified in a single conversation thread.
Voice Dialer
Browser-based calling powered by WebRTC. Make and receive calls, log interactions, and stay compliant — no hardware needed.
Email Tickets
Automatic ticket creation from inbound emails, smart threading, Kanban views, team assignments, and @mentions.
API Integration
A powerful REST API for programmatic access to accounts, statuses, and integrations with your existing systems.
Why Command?
Built for teams who care about results. Here’s what sets Command apart:AI-Powered Intelligence
Generate personalized SMS messages with AI, deploy AI calling agents for automated outreach, and receive intelligent suggestions that help your team close faster.
Multi-Channel Communication
WhatsApp, Email, SMS, and Voice — all in one place. No more switching between apps. Every message is threaded, searchable, and tied to the borrower’s profile.
Real-Time Everything
Instant notifications for new messages, deal updates, and team activity powered by WebSocket technology. Your dashboard is always current — no refresh needed.
Enterprise-Grade Security
Role-based access control, audit logging, two-factor authentication, and data encryption at rest and in transit. Your data is safe with Command.
Who Uses Command?
Command is trusted by collection teams of every size and shape:Collection Agencies
Manage multiple lender accounts and large borrower portfolios with ease. Assign agents, track performance, and report back to clients — all from one platform.
Lenders
Track loan recovery, monitor borrower interactions, and push account data programmatically via the API.
Collection Agents
Handle daily borrower communications, update deal stages, and hit your targets with a streamlined workflow designed for speed and accuracy.
Frequently Asked Questions
What browsers does Command support?
What browsers does Command support?
Command works best on the latest versions of Google Chrome, Microsoft Edge, and Mozilla Firefox. For Voice Dialer functionality, Chrome or Edge is recommended for optimal WebRTC performance.
Can I use Command on mobile?
Can I use Command on mobile?
Command’s web interface is responsive and works on tablets. For the best experience — especially for voice calling and multi-panel views — we recommend using a desktop or laptop browser.
How does role-based access work?
How does role-based access work?
Command supports four permission levels: Super Admin, Admin, Lender, and User. Each role has configurable access to features, data, and actions. Admins can customize permissions from the Settings page.
Is my data secure?
Is my data secure?
Absolutely. Command uses industry-standard encryption (TLS 1.3 in transit, AES-256 at rest), role-based access control, two-factor authentication, and comprehensive audit logging. We take data security seriously.
Can I integrate Command with my existing systems?
Can I integrate Command with my existing systems?
Yes. Command provides a comprehensive REST API that allows lenders to programmatically push account data, manage borrower portfolios, and update statuses. Visit the API Reference to get started.
What environments are available for the API?
What environments are available for the API?
ClearGrid provides both Staging and Production environments. Use the staging environment (
stage-v3-api.cleargrid.ai) for development and testing, and production (v3-api.cleargrid.ai) for live operations.How do I get support?
How do I get support?
Our support team is available Monday through Friday, 9 AM – 6 PM GST. Reach out at support@cleargrid.co or use the in-app help widget for quick answers.
Need Help?
Need Help?
Our support team is available Monday–Friday, 9 AM – 6 PM GST. Reach out at support@cleargrid.co or visit our help center.