Dialing Modes
Manual Dialing
Search for a borrower, pick their number, and call them one at a time. Ideal for targeted follow-ups, callbacks, and individual outreach.
Campaign Mode
Select a batch of deals, assign them to a campaign, and let the system dial automatically at scale. Choose between Power Dialer (one call per agent, no drops) or Predictive Dialer (multiple simultaneous calls, maximum throughput).
Key Capabilities
Browser-Based Calling
Make and receive calls directly from Chrome or Edge. No plugins, extensions, or hardware required — just a browser and a microphone.
Inbound & Outbound
Handle both outbound collection calls and inbound borrower callbacks. Inbound calls ring directly in your browser with caller ID and borrower lookup.
Auto-Logging
Every call is logged with timestamp, duration, and direction. Agents add disposition codes and notes after each call. The interaction log is mandatory — nothing slips through the cracks.
Automatic Recording
All calls are automatically recorded for compliance. Recordings are stored securely and linked to the borrower’s timeline and interaction logs.
Power & Predictive Dialing
Run campaigns with two dialing strategies — Power Dialer (one call per agent at a time, zero dropped calls) or Predictive Dialer (multiple simultaneous calls per agent, maximum throughput).
Agent Status Management
Toggle between Available and Unavailable to control call routing.
System Requirements
Supported Browsers
Chrome
Recommended — best WebRTC performance and compatibility. Version 80+.
Edge
Supported — Chromium-based Edge works well. Version 80+.
Network Requirements
A stable internet connection is critical for clear voice quality.| Metric | Minimum | Recommended |
|---|---|---|
| Download Speed | 256 Kbps | 1 Mbps+ |
| Upload Speed | 256 Kbps | 1 Mbps+ |
| Latency (Ping) | < 300 ms | < 150 ms |
| Jitter | < 30 ms | < 15 ms |
| Packet Loss | < 3% | < 1% |
| Connection Type | Wi-Fi | Wired Ethernet |
Hardware
| Component | Requirement |
|---|---|
| Microphone | Built-in or external USB microphone |
| Speakers / Headset | Built-in speakers or headset (headset recommended for noise cancellation) |
| Webcam | Not required |
Security & Compliance
Call Encryption
Call Encryption
All voice traffic is encrypted using DTLS (Datagram Transport Layer Security) for key exchange and SRTP (Secure Real-time Transport Protocol) for media encryption. Audio cannot be intercepted or tampered with in transit — the same standard used by enterprise communication platforms.
Automatic Call Recording
Automatic Call Recording
All calls made through Command are automatically recorded for compliance. There are no exceptions — recording is enforced at the platform level. Recordings are stored with AES-256 encryption and retained in accordance with the applicable legal requirements of your jurisdiction.
Audit Trail
Audit Trail
Every call generates a complete audit record including:
- Caller and recipient information
- Call start time, end time, and duration
- Agent who handled the call
- Disposition code and notes
- Recording file reference
Frequently Asked Questions
Do I need to install anything?
Do I need to install anything?
No. The Voice Dialer runs entirely in your browser using WebRTC. No software, plugins, or extensions are required. Just use Chrome or Edge with microphone access allowed.
Can I use a mobile phone instead of the browser dialer?
Can I use a mobile phone instead of the browser dialer?
The Voice Dialer is designed for browser use. Agents should use the browser-based dialer for full CRM integration and automatic logging. Using a mobile phone bypasses all of this.
Are calls automatically recorded?
Are calls automatically recorded?
Yes. All calls are automatically recorded for compliance. This is enforced at the platform level — there is no option to disable it per-call.
Can I transfer a call to another agent?
Can I transfer a call to another agent?
Call transfers are not currently supported. If another agent needs to speak with a borrower, hang up and have that agent place a new call.
What happens if I lose internet during a call?
What happens if I lose internet during a call?
The call will drop. The system logs it as “Disconnected” and you’ll need to call the borrower back once your connection is restored. A wired connection significantly reduces the risk of drops.
What if the borrower calls back after hours?
What if the borrower calls back after hours?
Inbound calls follow your organization’s after-hours routing rules — this may include a recorded message with business hours or routing to an on-call team. Check with your administrator for your specific configuration.
How long are call recordings retained?
How long are call recordings retained?
Recordings are retained in accordance with the legal requirements of your jurisdiction and your organization’s data retention policy. Contact your administrator for details specific to your region.